Refund policy
When you get your money back.
A report is delivered the moment it exists, so the line falls there: unspent credits can be refunded, generated reports cannot.
The rule
Once a credit has been spent on a report, that credit is not refundable. The report is the product, and it is delivered in full the moment it is generated — there is nothing to return.
Unused credits are never refunded automatically. Before they expire, you can ask support to review them for a manual refund. We confirm the eligible unspent amount before sending an approved refund to our merchant of record.
What that means for each plan
| Plan | Refundable | Not refundable |
|---|---|---|
| Snapshot | The full $49 if it was bought as an unspent top-up and no report has started from it. | Anything, once your report has been generated. |
| Monitor | The eligible unused portion, reviewed manually after consumed credits and watch access already used are taken into account. | Credits already spent on reports, and watch access already used. |
| Diligence | The full $500 any time before work begins. | The fee once the manual review has started. |
Diligence is scoped with a person before anything starts, which means you have a chance to walk away, at no cost, after we have agreed what the review covers.
When we refund anyway
Regardless of the rule above, you get your money back if:
- The report never arrived. A failed audit does not consume a credit, but if you were charged for something you never received, tell us and we will fix it.
- The report is materially unusable — for example, it is empty or points at a repository that is not yours. A clearly labelled, evidence-backed partial report or progress check is not automatically broken.
- You were charged twice for the same purchase.
- We retire a feature you paid for and cannot deliver it within your credit window.
Disagreeing with a finding is not, on its own, grounds for a refund. A review is a considered opinion backed by evidence you can check yourself. If you think a finding is factually wrong, send it to us — we would genuinely like to know, and we will look at the evidence behind it.
Credits expire
Credits expire 90 days after the purchase that created them. Expired credits are not refundable, so if you are approaching the end of a window with credits left over, either use them or ask us before they lapse.
How to ask
Email hello@secondread.dev from the address on your account, and include the order you are asking about. You do not need to explain yourself at length. We will tell you within a few working days whether the refund is going through.
How the money comes back
Approved refunds are processed by our merchant of record back to the original payment method. How long the refund takes to appear depends on your bank and payment method.
Refunded credits are removed from your balance at the same time. If a refund would leave you with fewer credits than you have already spent, we refund only the unspent portion.
Chargebacks
If something has gone wrong, please email us before raising a chargeback with your bank. A dispute may revoke the credits and watch access tied to that purchase while it is reviewed, which can make the issue slower to resolve than simply asking us.
Changes to this policy
The policy that applies to your purchase is the one published on the day you bought. If we change it, the effective date above changes with it.
This policy forms part of our terms of service.